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news and events |
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2014-07-10
EV1 and The Planet Announce MergerCombination Creates Industry-leading Dedicated Hosting Company; Combined Company Will Continue to Deliver Industry-leading Client Experience
Houston, Texas and Dallas, Texas | May 6, 2006: Everyones Internet (EV1) and The Planet, two leading suppliers of dedicated hosting, declared today they have merged. |
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2012-05-28
Vodacom promotion continuesVodacom has extended its MyGig one and MyGig two info contract promotion, which offers 1GB for R99 and 2GB for R149, to 31 July 2012. |
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2014-06-14
Nature of the Work About this sectionAn overview and general explanation of Graphic Designers, their job and responsibilities.
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2012-02-08
7 Essential Search Engine Optimisation ElementsWhen it comes to Search Engine Optimisation, many companies assume that getting results is as simple as adding keyword-stuffed webpages onto their sites. But there are several factors one should know about...
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Telkom reneges on ADSL promise to ICASA
2007-07-09
Telkom has reneged on its agreement to supply ICASA with an ADSL Service Level Agreement (SLA) by the end of May.
In a meeting between Telkom, ICASA and MyADSL to address Telkom’s compliance with the ADSL regulations, the incumbent telecoms operator committed themselves to providing an ADSL SLA by the end of May. More than a month later and the company still have not come clean on their assurances.
According to the ADSL regulations: ‘Telkom, SNO and the ISPs shall enter into service level agreements with subscribers’. There are currently no ADSL SLAs available despite the fact that the regulations were released around a year ago.
Telkom said in a statement that it “is in the process of finalising the ADSL Service Level Agreement.”
Non-compliance
Apart from establishing SLAs, many other points are currently in dispute regarding Telkom’s compliance with the ICASA ADSL regulations.
Some of disputes are local capping, traffic shaping and the periodic reset of the ADSL service.
The ADSL regulations explicitly state that, “Local bandwidth usage shall not be subject to the cap”, but despite this regulation hard capping is still the order of the day.
The regulations further demand that “Telkom, SNO and ISPs shall not be allowed to impose port prioritisation on their subscribers” and “Telkom, SNO and ISPs shall not periodically reset the ADSL service”, but this also seems to have fallen on deaf ears.
Telkom has been criticized in the past for not taking ICASA seriously, and their non-compliance with the ADSL regulations only serve to strengthen these views.
Consumer complaints
The ICASA Consumer Complaints Committee encouraged ADSL subscribers who feel that Telkom is not abiding by the ADSL Regulations to lodge a complaint with the council.
Consumers can email complaints to VNkwane@icasa.org.za and PMompe@icasa.org.za and are encouraged to give as much detail as possible about their complaints. This includes contact details plus a description of the complaint.
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