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Why is my email account suddenly empty?

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There can be several reasons for why your emails seem to have suddenly disappeared.

Deleted manually

It is possible someone logged in and deleted or moved the emails. Check you other folders, especially Spam and Trash.

POP access used

If you made a POP3 connection via Outlook or another mail client, then the emails may have been downloaded to the computer which made the POP3 connection. Check the Outlook or other mail client on that computer.

To prevent this from happening, be sure to set your POP3 account to leave copies of messages on your server. In Outlook, this is found at Tools > Accounts > Edit the email account > More Settings > Advanced > check box for Leave a copy of messages on the server.

Accessing the wrong account

This mistake is much more common than you think. Be sure you are using your full email address for the user name when you login. If you put your cPanel username, you will be in the wrong place.

Again, the user name you login with must be an entire email address, like me@mydomain.com. If you are not putting the @mydomain.com part, then you will not see the correct inbox.


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